Frequently Asked Questions

Please note: Microsoft 365 (Office) licences are now accessed with your FA institutional email @fa.ulisboa.pt, no longer with the ULisboa/Campus account (@office365.ulisboa.pt).

username: FA email — for students, enrolmentnumber@fa.ulisboa.pt (look up your enrolment number, "número de matrícula", in Fénix)
password: FA account password (change/recover)

Access is available to students registered in the academic system and staff members (faculty, researcher, technical or administrative) registered in Human Resources.

To use or install Office: ACCESS

All FA users have a username (enrolment number, "número de matrícula", for students — look it up in Fénix) and password that allow access to FA IT platforms: Wi-Fi (eduroam), Moodle, Webmail, CIFA room computers, VPN, Cloud, Printing system, FTP (Filezilla) and Microsoft 365 (Office) — the latter with your FA email (enrolmentnumber@fa.ulisboa.pt for students).

The Campus@ULisboa account is a University of Lisbon (ULisboa) user account that provides access to shared ULisboa services. It also allows students to access the Fénix academic portal FÉNIX-EDU, where they can view academic history, grades, tuition information, update personal data and manage enrollments. It also provides access to Google Email (username@edu.ulisboa.pt).
Note: Microsoft 365 (Office) licences are no longer accessed with the Campus account, but with your FA email.
More information

For improved security, in addition to the traditional username and password, IF YOU ARE OUTSIDE FA you must use 2FA (TWO FACTOR AUTHENTICATION), which requires a smartphone (see instructions).

username: FA username (enrolment number, "número de matrícula" — look it up in Fénix)
password: password
2FA: xxx xxx (code generated by the app)

Autodesk provides licenses for all applications to students registered in the academic system and staff (faculty, researchers) registered in Human Resources.
If you are a student, you must provide proof of enrollment or a student card. If you are staff, you must provide proof from Human Resources or present your FA faculty card.
You must create an account on the Autodesk website (SIGN IN)

You will keep access to your ULisboa email through the platform already in use (Google).

Microsoft 365 licences (Office and OneDrive), accessed with your FA email, are tied to an active link with FA. When you leave, you will no longer be entitled to Office licences and OneDrive, so save your files beforehand.

The Google account quota is limited to 20 GB (including mail, drive, photos, etc).

When you stop being a ULisboa student/staff member, you will receive an email informing you that you have 60 more days of access to retrieve your content.

After this 60-day period, if you exceed your quota limits, your account will be blocked until the situation is regularized.

The @edu.ulisboa.pt and @campus.ul.pt accounts are the same account (@campus.ul.pt has been discontinued) and are managed by Google. The @office365.ulisboa.pt accounts are ULisboa Microsoft accounts that are no longer used to access Office licences at FA. Microsoft 365 (Office) licences are now accessed with your FA institutional email (@fa.ulisboa.pt) — enrolmentnumber@fa.ulisboa.pt for students — and your FA account password.

For security reasons, there is a mandatory FA.ULisboa account password renewal every 12 months. You will receive a message in your personal email (e.g. @gmail, @hotmail, etc.) from cifa@fa.ulisboa.pt.

To change, set or recover your password: contafa.fa.ulisboa.pt (login: enrolment number; email: your personal email).

If you don’t see the message: 1. check whether it is in spam; 2. add the sender to your contacts. If you do not receive the message, check with CIFA that your address is in your academic data and that it is up to date.